At Cleaning Launch, we are committed to delivering high-quality lead generation services for our clients. We strive to meet the agreed-upon lead targets outlined in our service agreement. However, we understand that results may vary, and we have a refund policy in place to ensure fair treatment.

1. Refund Eligibility

You may be eligible for a refund on the

retainer fee

if we do not meet the agreed-upon number of leads generated as specified in our contract. This refund policy applies only to the retainer fee paid for our services and does not cover any ad spend.

2. Ad Spend

Ad spend is a separate cost from our retainer and is paid directly to the advertising platform (e.g., Facebook, Google, etc.). Since we do not control the ad platforms’ performance,

ad spend costs are non-refundable

.

3. Claiming a Refund

If you believe you are eligible for a refund on the retainer due to unmet lead targets, please follow these steps:

•Contact Us:

Reach out to us at

[email protected]

within 14 days of the end of the campaign to request a review of the results.

•Review Process:

We will review the campaign performance against the agreed lead targets and discuss any factors that may have affected the outcome.

•Approval and Processing:

If your refund is approved, the retainer refund will be processed within 30 days and credited back to your original payment method.

4. Exclusions

This refund policy does not cover situations where:

•The agreed-upon lead targets were met.

•The lead quality or conversion rates do not meet expectations, as our service guarantees lead generation, not conversions.

•Delays or issues were caused by factors outside of our control, including but not limited to platform downtime, changes in platform policies, or incomplete information provided by the client.

5. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and your continued use of our services following the posting of changes constitutes your acceptance of such changes.

6. Contact Information

For any questions or concerns about our refund policy, please contact us at:

Email:

[email protected]